Shipping Policy

NookHomeCo
Operated by EMPIN DMAPRIME LLC
Website: https://nookhomeco.com
Effective Date: November 9, 2026

Thank you for shopping with NookHomeCo. We are committed to providing a reliable, transparent, and convenient shipping experience for our customers.

1. Shipping Destinations

NookHomeCo currently ships to eligible addresses within the United States only.

We do not currently offer international shipping. If an address cannot be serviced by our shipping partners, we will contact the customer to arrange an appropriate resolution.

2. Shipping Rates

We currently offer the following shipping service:

Shipping Method	Shipping Charge
Standard Shipping (United States)	$10.00 per order

Shipping charges are displayed during checkout before payment is completed.

We reserve the right to update shipping rates for future purchases. Any changes will be reflected at checkout and will not affect orders already accepted.

3. Order Processing and Fulfillment

Orders are reviewed for successful payment authorization, product availability, and accurate shipping information before fulfillment.

Our products are dispatched through our third-party fulfillment warehouse in Ontario, California, United States.

Processing times may vary depending on product availability, order volume, holidays, and warehouse operations.

Customers will receive a shipping confirmation when their order has been dispatched, where applicable.

4. Delivery Times

Delivery times depend on the shipping carrier, delivery destination, and circumstances affecting transportation.

Any estimated delivery dates communicated during checkout or shipping are estimates unless expressly guaranteed.

Delays may occur because of severe weather, public holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

If we cannot ship within the promised period, or within the period required by applicable law where no shipment period was stated, we will notify the customer and provide the required options for delayed shipment, cancellation, or refund.

5. Order Tracking

Once an order has been shipped and tracking information is available, we will provide the carrier's tracking details through Shopify's order notifications or another appropriate communication method.

Tracking updates may take some time to appear in the carrier's system.

Customers are encouraged to monitor their shipment using the tracking information provided.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

If an address error is identified, please contact our customer support team immediately.

We will make reasonable efforts to update the shipping information before dispatch. However, changes cannot be guaranteed once an order has been processed or shipped.

Additional delivery or reshipping charges resulting from an incorrect address may be the customer's responsibility, where permitted by law.

7. Lost, Missing, or Delayed Packages

If a package is significantly delayed, lost in transit, or incorrectly marked as delivered, please contact our customer support team promptly.

We may request the order number, tracking information, and relevant delivery details to investigate with the shipping carrier.

Where an order has not been delivered as required, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include locating the shipment, arranging a replacement, or issuing a refund.

8. Damaged or Incorrect Deliveries

If an order arrives damaged, incomplete, or with the wrong product, please notify us within 72 hours of delivery whenever possible.

Please include the order number, a description of the issue, and clear photographs of the affected product and packaging where available.

This notification period helps us investigate warehouse and carrier issues efficiently. It does not limit legal rights or remedies that cannot lawfully be restricted.

9. Order Cancellations

Customers may request cancellation before an order has been dispatched.

We will attempt to accommodate cancellation requests, but cannot guarantee cancellation once the fulfillment process has advanced.

Where cancellation rights apply under law, those rights will be honored.

10. Shipping Charges and Refunds

Shipping charges are generally non-refundable after an order has been dispatched when the customer requests a voluntary return.

If an order is canceled before shipment, cannot be fulfilled, or qualifies for a refund of shipping charges under applicable law, the appropriate shipping charges will also be refunded.

Please refer to our Return and Refund Policy for further information.

11. Customer Support

For shipping assistance, order questions, or delivery concerns, please contact our customer support team. Please include your order number to help us assist you efficiently.

NookHomeCo Customer Support
Email: xinyi88808@outlook.com
Website: https://nookhomeco.com